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MSI Services is proud to announce the release of its completely revamped CallCenterExpress V4 product, re-branded as Montage. Our Montage call center product is more than just another name in the crowd that contains all of the standard "me too" multi-media telephony services. It will provide your business with tactical and strategic features that are unique in the contact center industry giving a you a significant advantage over your competition.

We understand that customers are your most valuable asset. To support this Montage features the following enhanced features:

• A configurable integrated CRM that allows you to manage your contacts and capture as much or as little a data as your business requires all from a single image. Our CRM will supplement all of your existing business applications.
• A powerful, yet easy-to-use, Scripting and Process Automation capability, enabling clients to streamline business processes and completely automate follow-up tasks while implementing best practices within their organization.

Labor is your most expensive component in a call center environment and we get that. To help maximize the performance of your agents our latest version of Montage provides you with:

• An updated and extremely powerful agent interface. The agent screen has been designed with the tools necessary for effective contact management. Customer records, previous call recordings, notes, and calling history details are delivered to the agent with every call, allowing the agent to quickly handle your customer's needs. about the client all on one easy to navigate screen.
• Much better support for both Part and Full-Time dedicated Contact Center Agents, enabling seamless extension of business processes supported by the contact center into the broader enterprise as well as between clients and business partners.
• Flexible licensing and pricing options without compromising the tightly unified aspect of the application. We offer the ability to tailor a licensing agreement with us that matches your business needs.
• Requires only a single login to a single, intuitive and completely integrated application interface regardless of the user's role or permissions, eliminating the need for users to login to separate modules to perform different functions.

And lastly, we know that the contact center products on the market today are good at capturing data and letting you run reports to try and analyze the past. We feel that business decisions need to be made based on current information, right now - not yesterday, last week or last month.

Montage will provide one-of-a-kind analytic capabilities to give you real-time diagnostics on the health and profitability of your call center.

MSI Services will provide you with significant value and give you features that will put you leaps and bounds ahead of the competition. Our corporate culture is to treat you with unparalleled customer support, offer product customization and provide you with comprehensive application training.

The following is a snapshot from Montage’s current user interface (click image to enlarge).