SERVICES

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MSI offers over a decade of experience in supporting software products for technology solutions. Our CallCenterExpress V4 (Montage) product can be customized to meet your business process automation needs with MSI’s professional services. CLOser can be customized to handle all aspects of mortgage lending.

Professional Services

MSI offers the following professional services to support and maintain the CCE V4 (Montage) and CLOser products.

• Business Analysis
• Workflow process
• Custom Development
• Project Management & Quality Assurance
• Integration & Implementation
• Ongoing Maintenance & Support Services
• Web based Service Desk and Change Management System

Hosting Services

Our CCE V4 (Montage) product is a hosted contact center solution for small to large enterprises. As MSI knows the criticality of computer networks to the operation of today’s businesses the firm is committed to ensuring the reliability and security of its hosted solutions with a focus on reliability and optimization of resources.

MSI’s engineers offer invaluable best practices, provide cost-effective solutions, and develop methodical, time-tested implementation plans. MSI’s broad experience in disaster recovery design and implementation, means that clients can benefit from peace of mind.